“Employee engagement and satisfaction, and understanding organisational culture, are a priority for us. We conduct our My Voice Pulse survey of employees every four months to get an accurate picture of how they experience the processes that affect their company and the resulting directions for improvement. The project is led by a team of volunteers within the company, who also define and implement new actions based on the results.”
Valentin Póka, Country Manager
Company:
Coface Hungary Services Ltd.
Implementation Years:
2021-
Focus Areas:
Employee well-being
Program Objective:
The employee satisfaction survey is also a valuable tool for our company. Among other things, it helps us to:
- better understand our colleagues,
- Identify areas where intervention is needed,
- suggest ways forward.
Coface International Headquarters has decided to extend its satisfaction surveys and to focus on employee experience in addition to motivation.
In addition, a volunteer My Voice team has been set up in Hungary to support the implementation of the survey recommendations.
Program Measures and Commitments:
The My Voice Pulse programme was ready for 2021, and was renewed in 2022. The survey will be conducted in Hungary, following the guidelines of the international centre.
The central themes of the survey are motivation and employee experience.
The group decided to conduct the survey every four months instead of the planned one and a half years. This will help all stakeholders to closely monitor the results and also measure the impact of the improvement measures implemented by managers.
Coface has provided all managers with more than six direct employees with access to their team’s responses to help them engage in dialogue and accurately manage improvements to the employee experience.
The survey benchmarks Coface against the financial market benchmark, but also examines country statistics.
The programme goes beyond traditional satisfaction surveys in that it has also led to the creation of an employee team (My Voice team) in Hungary, which makes suggestions to address the challenges and difficulties identified in the survey and is involved in their implementation.
Program Impact and Results:
Since the My Voice team was set up, we have been measuring an increase in engagement, with colleagues themselves being able to propose new measures based on survey feedback. And personal participation leads to greater engagement and motivation.
Related links:
Universal Registration Document 2023
Keywords:
satisfaction, engagement
